Last updated: November 13, 2026
30-day returns
You can return any item within 30 days of delivery for a full refund — whether it arrived damaged, isn’t the right fit, or you simply changed your mind.
Return conditions
Items returned because you changed your mind (including size, fit, color or style) must be:
- unworn, unwashed and unaltered,
- with all original tags attached, and
- in the original packaging. Shoes must be unworn outdoors, with clean soles, in the original box.
Items that arrive damaged or defective, are not as described, or are not the item you ordered are always accepted within 30 days of delivery.
Free return shipping
Returns are free. For every accepted return we email you a prepaid return label to print — there is no return shipping fee and no restocking fee.
How to start a return
- Email contact@detoxdesigner.com within 30 days of delivery with your order number, the item(s) you are returning and the reason. For a damaged or incorrect item, please add a photo.
- We reply within 24 hours with your prepaid return label.
- Pack the item securely and drop it off with the carrier.
Refunds
Once we receive and inspect your return, we issue a full refund of the item price within 10 days to your original payment method. Items that don’t meet the return conditions above can’t be refunded and will be sent back to you.
Exchanges
We don’t offer direct exchanges. For a different size or color, return the item for a refund and place a new order — or contact us before your order ships and we will change it free of charge.
Contact
Detox Designer Resale Boutique
1922 Arrowhead Dr NE, St. Petersburg, FL 33703, United States
Email: contact@detoxdesigner.com
Phone: +1 (727) 262-4507
Customer service hours: Monday – Friday 10:00 AM – 7:00 PM, Saturday 10:00 AM – 5:00 PM, Sunday 11:00 AM – 5:00 PM Eastern Time (ET)